About Our Hotel

The iconic Fairmont Mount Kenya Safari Club is a luxury 5-star resort located in the Mount Kenya Wildlife Conservancy in Nanyuki, Kenya. The hotel is rooted in history and has evolved from the vision of its founding members in the early 1930s as a hunting ground to a beautiful story today as a hotel within a conservancy. The organization plays a crucial role in its host community through conservation and sustainability initiatives. As part of the conservation work, the property has a goal to rehabilitate and release the antelope species called the "Mountain Bongo" which was heading towards extinction and hence continues to make historic strides for future generations.

Nestled in the lush foothills of Mount Kenya, it is strategically located on the Equator offering 100 luxury rooms and villas. The hotel features a prestigious main structure that reflects the 1950s colonial architectural design with a luxury country club feel, complemented by independent quaint cottages, including William Holden's original cottage which offers breathtaking views of the mountain.

The hotel guests can indulge in an array of exciting outdoor activities including animal orphanage visits, destination dining, bongo tracking, horse riding in the forest/conservancy, phenomenal breakfasts at the slopes of Mount Kenya, and open fire dinner concepts at the foothills of the Mountain. Moreover, the F&B offerings include an all-day dining restaurant, a fine dining grill restaurant, a bar, and banquets/wedding destinations.

The iconic Fairmont Mount Kenya Safari Club is a luxury 5-star resort located in the Mount Kenya Wildlife Conservancy in Nanyuki, Kenya. The hotel is rooted in history and has evolved from the vision of its founding members in the early 1930s as a hunting ground to a beautiful story today as a hotel within a conservancy. The organization plays a crucial role in its host community through conservation and sustainability initiatives. As part of the conservation work, the property has a goal to rehabilitate and release the antelope species called the "Mountain Bongo" which was heading towards extinction and hence continues to make historic strides for future generations.

Nestled in the lush foothills of Mount Kenya, it is strategically located on the Equator offering 100 luxury rooms and villas. The hotel features a prestigious main structure that reflects the 1950s colonial architectural design with a luxury country club feel, complemented by independent quaint cottages, including William Holden's original cottage which offers breathtaking views of the mountain.

The hotel guests can indulge in an array of exciting outdoor activities including animal orphanage visits, destination dining, bongo tracking, horse riding in the forest/conservancy, phenomenal breakfasts at the slopes of Mount Kenya, and open fire dinner concepts at the foothills of the Mountain. Moreover, the F&B offerings include an all-day dining restaurant, a fine dining grill restaurant, a bar, and banquets/wedding destinations.

What's in it for you:

• Benefit from on-the-job training provided by our team of seasoned professionals.
• Engage in diverse learning programs facilitated by our Academies, fostering continuous development.
• Contribute to the significant endeavor of rehabilitating and reintroducing the endangered Mountain Bongo, thereby participating in a historic conservation effort.
• Collaborate with a prestigious hotel renowned for its rich history and exceptional service standards, offering ample opportunities for professional growth.
• Seize the chance to nurture your talents and advance within our property as well as globally.
• Make a meaningful impact through participation in our Corporate Social Responsibility initiatives, such as Planet 21, dedicated to environmental sustainability.

What will you be doing?

The Sales intern will play a key role in supporting the sales team by promoting and selling exceptional guest experiences at our property. They will work closely with Sales Managers and shadow Sales Executives to cultivate relationships with wholesale, corporate/government/NGO clients as well as B2C business, to drive business conversion across various segments.

• Support the sales team by accurately reporting performance metrics and preparing presentations to showcase sales achievements.
• Conduct competitor analysis to track pricing strategies, product/service offerings, and marketing initiatives.
• Prepare comprehensive business proposals and contracts to facilitate client engagements.
• Ensure seamless event execution by maintaining clear communication with guests regarding hotel services and products.
• Follow up on payments and deposits for booked business in accordance with company policies.
• Assist the sales team in resolving guest inquiries and concerns promptly to ensure customer satisfaction.
• Collaborate with the sales team on daily activities, including follow-ups, cross-selling and up-selling strategies, product launches, and providing direct sales support.
• Gather basic information from various segments to expand the CRM database.
• Maintain organized sales records and documentation.
• Generate innovative ideas to enhance sales performance and contribute to ongoing sales strategy refinement.
• Foster open communication within the sales team, promoting constructive feedback and a supportive work environment.
• Manage inventory and ensure timely completion of all required paperwork to streamline business operations.
• Cultivate positive relationships with clients and guests to uphold the reputation of the business.
• Maintain efficient and detailed notes in the PMS & CRM.

Your experience and skills include:

• Diploma or degree in Business administration, hospitality, sales, and marketing or a business course
• Strong computer skills and knowledge of MS Office Suite Programs, Opera knowledge preferred.
• Excellent communication skills, both written and verbal required.
• Strong interpersonal and problem-solving abilities
• Ability to multitask.
• Previous attachment in Sales or in  hotel operations ( Banquets or Rooms Division)  will be an added advantage.
• Familiarity with virtual tools for sales & customer engagement.

Your team and working environment: A Luxury Hotel in a magical destination, you will be working with a diverse team and an environment that encourages you to be yourself and discover limitless possibilities.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo!

#BELIMITLESS